FAQ

How do I qualify for Free Shipping?

We offer FREE STANDARD SHIPPING on all U.S. orders with no minimum order.

We offer FREE STANDARD SHIPPING on international orders over $100 USD.

Our standard shipping option is Standard Ground 5-7 Day shipping. Gift Cards and eGift Certificates do not apply. 

 

I am ordering from an international location, who pays the taxes? 
Every importation is subject to duties and taxes/importation fees charged by the Customs agency in the receiver’s country and we do our best to charge taxes up front at the time of checkout for international orders to make the ordering/shipping process as seamless as possible. That said- sometimes additional taxes are required by customer's country at time of import which are the responsibility of the customer. See your local country website for more information.

 

I am having trouble with my credit card information for my online order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, call 1.888.404.7770 or contact your financial institution for further assistance.

 

I forgot my password, how do I log in?

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. If you still do not remember your password, you can call 1.888.404.7770 to reset your password.

How can I find the status of my order?

You can find the status of a particular order and view your order history on the Order Status tracking page.

How do I write a product review?

We're thrilled to hear your feedback. To write a review, visit our shop http://shop.dslaboratories.com and click on the product page and click "Write a Review." You will be asked to login, or if you are a new customer you will need to register on dslaboratories.com. After you fill in your review submission form, simply submit. Reviews that follow the dslabortories.com Terms & Conditions should appear within 72 hours.

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